Terms and Conditions

1. ACCEPTANCE OF TERMS AND CONDITIONS

The customer has read and accepts, at the time of placing the order, the General Information and the Terms and Conditions stated on this Web site.

2. ORDERS

The automatic systems of registration are considered proof of contents including the date the order is placed. Nathalie Hannon confirms and accepts the customers order via the customers’ email address given to her. The sale is confirmed by the order confirmation (availability of the product) with the customers’ approval and once payment has been made. The customer is responsible for all the information given at the time the order is submitted : in case of errors in the product choice and/or the address, given by the customer, Nathalie Hannon shall not be held responsible for any problems related to the delivery of the product. Nathalie Hannon reserves the right to cancel any order placed by a customer for which the order cannot be fulfilled (Unavailability – Delay) and apologizes for any inconvenience that it may cause and the customer shall be refunded.

3. DELIVERY

After the order has been confirmed, Nathalie Hannon is committed to deliver all references ordered by the customer and that within the estimated time (Production Time) and in agreement with her customer. Nathalie Hannon shall not be held responsible for delivery and/or eventual delays due to Postal Services. For deliveries outside France, the customer accepts to pay all taxes due on imported products, customs or duty charges, VAT taxes, and all other taxes that may be due in virtue of the laws of the country receiving the order. Nathalie Hannon shall not be held responsible for any juridical responsibility in the non payment of taxes due by the customer. Deliveries for France (mainland) are carried out by the French Postal Service “Colissimo Recommandé”. Deliveries outside of France are carried out by the French Postal Service “Colissimo International”. Eventual delays do not give the right for the customer to ask for damages and/or claims of any kind. An insurance in case of loss or damage is subscribed with LA POSTE (French Postal Service) for each shipment. Always verify your package upon arrival and notify all problems immediately to the Postal Service. Otherwise, Nathalie Hannon shall not be held responsible after reception and acceptance signed upon delivery.

4. WITHDRAWAL

The right to withdrawal does not apply : to goods made or manufactured according to the specifications of the consumer (Article L121-20-2 3° du Code de la Consommation). (French Consumer Code).

5. PRICES

All prices are quoted in Euros (€) Net Price : “TVA non applicable article 293 B du Code Général des Impôts”. (VAT non-applicable).
The lampshade prices do not include shipping charges. The shipping rates stated on the Web site are listed as a rough guide and are subject to modifications relating to Postal rates. The price indicated in the order confirmation is the final price. This final price includes the price of the products, fees for handling, packaging, and shipping.

6. PAYMENT

The price charged to the customer is the price stated on the order confirmation addressed by Nathalie Hannon. The total cost is due the day the order is placed. Payment is made online by credit card. “SOGÉNACTIF”, online, allows you to pay via the bank server of “LA SOCIÉTÉ GÉNÉRALE” in a secured environnement. Payment is made directly towards the server of the bank “LA SOCIÉTÉ GÉNÉRALE” never going thru the server of the store. An important guarantee that your credit card N° is only known by our bank partner “LA SOCIÉTÉ GÉNÉRALE”. The customers order is considered effective once payment has been made and validated by “SOGÉNACTIF”. If for any reason, despite all efforts made, an order cannot be fulfilled after payment has been made, the customer will be informed by email and reimbursed in totality his payment by the same method of payment used when placing the order.

7. LITIGATION

The present contract is submitted under French Law. Nathalie Hannon shall not be held responsible for damages of any kind or nature, material, immaterial or physical, which could result from the misuse of the marketed products. Nathalie Hannon shall not be held responsible for a product based on unavailability. Nathalie Hannons’ sole responsibility, in any case, is limited to the purchase price (plus shipping, if applicable) and shall not be held liable for simple errors or omissions that may remain despite all precautions taken in the presentation of the products on the Web site.

8. PERSONAL INFORMATION

The personal information collected for online sales is necessary to confirm, dispatch and invoice orders. Without this information, an order cannot be validated. Nathalie Hannon is committed to not communicate, free of charge or otherwise, her customers’ personal information (address, etc.) to a third party.

9. GENERAL

The laws of France govern these conditions.