General Information

REQUESTS

All of the fabrics shown in the collection are available at the time you are placing your request. However, if a fabric is called for by other requests at the same time, the fabric then needs to be verified. That is why a request is necessary before ordering. No payment is made at the request. Neither you nor Nathalie Hannon is committed by a request.

  1. To make a request, select your fabric along with the size and shape lampshade wished for and send the Request. You will receive, in return, an automatic email that your request has been sent.
  2. Within 48 hours, following the acknowledgement of your request, you will receive a response indicating, either :
    • the availability, the total cost including shipment and any eventual information concerning your lampshade request, or
    • the unavailability (product – delay too long due to the quantity of requests received) and your request will be cancelled.
  3. If the response is favorable to your request and you are satisfied, you will have 7 days to place your order and make your payment online. After this 7 day time period your request will be automatically cancelled if you have not replied.

ORDERS

PRODUCTION – TIME

Each lampshade is made upon your request. The production time is 1 to 2 weeks (estimated time, unless stated otherwise) once your payment has been confirmed. You will receive an email (at the end of that time) confirming the shipment of your lampshade order. The production time does not include the shipping time.

SHIPPING – TIME / TERMS

All of the lampshades are shipped from France. The shipping time depends on the destination. The average shipping times estimated are :

  • For France (mainland) about 2 business days.
  • For the European Union about 3 business days.
  • For the United States, about 5 – 8 business days. The estimated time does not include any eventual delays due to customs.

All orders for France (mainland) are shipped via the French Postal Service “Colissimo Recommandé” (signature upon delivery). All orders towards the European Union and the United States are shipped via the French Postal Service “Colissimo International” (signature upon delivery). An insurance is included in case of loss or damage.

CANCELLATIONS – RETURNS

Each lampshade is made to your specifications, therefore the lampshades cannot be returned or exchanged. Once your payment has been made, your order becomes firm and cancellations and/or modifications can no longer be accepted. For this reason, please make sure to take time and verify all the information you have provided is correct before placing your order and making your payment.

PRICES – PAYMENTS

The shipping charges are payable in totality along with the price of the lampshades at the validation of the order. Payments by CB, Visa and MasterCard are accepted. For all other methods of payment please contact us.
“Other Charges” in the request answer indicates adjustment charges (product – custom-made – “GOLD” lining …) and you will be informed.

MISCELLANEOUS

FABRICS

Fabrics are not restocked. It may not be possible to place a future order in the same fabric.

PRINTS – DESIGN

No two lampshades are exactly alike. All of the lampshades in the collection are photographed to give a “general view” of the design-print fabric. The positioning of the design-print varies from lampshade to another. For more information, please see FABRICS : Placement – Orientation

COLORS

Please note that every effort has been made to ensure that the samples (colors) photographed in the Web site match as closely as possible to the originals, but slight variations may occur. Depending on your computer, there may be distortions or different resolutions due to the medium thru which the information is relayed.

OTHER

Small lampshades (XS), for chandeliers or sconces, are sold by 1 to 12 shades in the same fabric.
Small, medium and large lampshades (S-M-L), are sold by 1 to 2 shades in the same fabric.
If you would like to make a request for several lampshades in the same fabric or in another fabric for a grouped order, please specify by adding the information in the field “message” at the time of your request.
Custom-made lampshades (to your measurements) are only available for France (mainland).

For all other questions, please feel free to contact us
contact@nathalie-hannon.com

All reproduction, in any form, is prohibited.